FAQs

Accessibility

Please see our Accessibility page for information regarding accessibility.

Address

Van Andel Arena is located at 130 Fulton West, Grand Rapids, MI 49503. See Parking-Directions page or for more information contact Van Andel Arena.

Aisles

For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing in the aisles.

Alcohol Serving and Consumption

All Alcoholic beverages must be purchased inside the Van Andel Arena.

Guests are required to act in compliance with all state and local laws governing the purchase, possession, and consumption of alcohol.

All Guests will be asked to show a valid government-issued photo identification prior to being served alcoholic beverages.

A Guest may have in their possession a maximum limit of two alcoholic beverages at any given time.  At their discretion, Van Andel Arena reserves the right to eject or refuse service to anyone that is visibly intoxicated.  Service of alcohol will stop at predetermined times based on the event and at the discretion of Van Andel Arena management.

Animals

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times.

ATM Locations

A Fifth Third Bank ATM is located in the main lobby entrance on the north end of the arena.

ATMs without a bank affiliation are located on the main concourse behind sections 104 and 124.

For our guests' convenience, most of Van Andel Arena concession stands, bars, and merchandise kiosks accept all major credit cards.

Bags/Backpacks

All large bags, i.e. backpacks, suitcases, beach bags, etc. will be prohibited from entry into the arena. Purses, diaper bags and other small bags are subject to search prior to entry.

Binoculars

Guests are welcome to bring their personal binoculars for most events at Van Andel Arena.

Cameras/Photography

Camera policy varies based on the event. Contact Van Andel Arena for event specific information.

Basic policy:  No commercial or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment are prohibited unless authorized by team/promoter or performer.

Specifically, the use of the following equipment is not permitted:

  • Telephoto or zoom lenses of any kind
  • Interchangeable lenses of any kind
  • Monopods, tripods or selfie sticks
  • Flash equipment of any kind
  • Audio-Video recording

Child Admissions

For most sporting events, including the Griffins games, and most concerts, children under the age of 2 will be admitted into Van Andel Arena without a ticket provided that they sit on an adult's lap and do not occupy a seat. Any child 2 years of age and older will require a ticket to enter the arena. Please note that some shows (especially those intended for children) will have a different age policy. If you are uncertain about the policy, feel free to contact us.

Code of Conduct

Van Andel Arena is committed to creating a safe, comfortable, and enjoyable entertainment experience. Guests have a right to expect an environment where:

  • Guests will be treated in a consistent, professional and courteous manner by all venue personnel.
  • Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects or attempting to enter the court/ice/stage will be immediately ejected from the venue.
  • Guests will not smoke in the venue, but in designated smoking areas only.
  • There will not be any obscene or indecent messages on signs or clothing.
  • Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.
  • Guests will also be responsible for their own good time by reporting inappropriate behavior.

Van Andel Arena staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests' ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. Season ticket holders may also be subject to having their season subscription revoked. We thank you for your cooperation.

Concessions/Restaurant

Van Andel Arena offers a wide variety of food and beverage items for our guests' enjoyment. Please see our Concessions page for more information.

Van Andel Arena's The Intermission Restaurant & Bar is our full service restaurant and bar located on the lower level inside the arena. The Intermission opens two hours prior to all major events and remains open during the event. To make reservations call 616-742-6453 or email shackney@smggr.com.

Contact

Van Andel Arena Guest Services welcomes all feedback, questions, and concerns from our guests.

To contact us via e-mail, use webmaster@smggr.com. Most e-mails will receive a return reply within 24-48 hours. If your question concerns the event on that day, please call us at (616) 742-6600.

To contact us during an event, please download our mobile app for Android or iPhone, and submit the form under the Immediate Needs tab.

Directions

Please visit our Parking-Directions page.

Disabled Services

Please visit our Guest Services/Disabled Services page for a complete list of services offered to guests with special needs.

Disturbances

All Guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected Guests will not receive a refund for their tickets or be compensated in any way for their loss. Disturbances include, but are not limited to, the following:

  • Standing on chairs
  • Drunk and disorderly conduct
  • Fighting or challenging others to fight
  • Exposing private body parts
  • Interference with or delay of the game/event
  • Violation of Van Andel Arena event policies
  • Violation of the local, state, and federal laws and statues
  • Igniting and display of flames, i.e. lighters / matches, in the facility bowl
  • Attempting to enter the field of play, court, ice, stage or backstage areas without permission
  • Throw, discharge, or launch any liquid substance or objects
  • Willfully and maliciously disturbing another Guest / employee with loud and unreasonable noise
  • Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
  • Taunting or using offensive language against the players, referees, or performers

To report a disturbance during an event, please download our mobile app for Android or iPhone, and submit the form under the Immediate Needs tab.

Doors Opening

The time the doors to the Van Andel Arena lobby open will vary according to the event. Typically doors will open 1 hour prior to the event time noted on your ticket (all door times are subject to change). Patrons will be able to access the box office/will call prior to doors opening, however, they will be asked to exit the building after visiting the box office until doors are open.

The Main Entrance into Van Andel Arena is located at the North end of the building. Suite/Handicapped entrance is located at the Southwest corner of the building. Other entrances may be available depending on the event.

Dress Code

All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Van Andel Arena management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

Emergencies/Evacuations

Van Andel Arena works on a continuing basis with the Grand Rapids Fire Department, the Grand Rapids Police Department, and other agencies in the development of specific Emergency Procedures Plans. Van Andel Arena recognizes that its goal is to provide a safe, enjoyable atmosphere. The use of installed automated security systems, appropriate security operating plans, trained guest services and security personnel will ensure the security and safety of all guests, performers, and employees at Van Andel Arena. In the case of an emergency, Guests must comply with requests from venue staff regarding arena operations and emergency response procedures.

Entry Inspections

All Guests entering the arena during an event are subject to a metal-detector screening, visual inspection, and a bag inspection conducted by Van Andel Arena security personnel. The purpose of the inspection is to detect prohibited items.

Family Restrooms

All restroom facilities at Van Andel Arena are wheelchair accessible and are clearly marked. In addition, we have unisex/family restrooms available in four locations: on the terrace level behind section 114 and 116, and the 3rd level behind section 201.

First Aid

Trained emergency medical technicians (EMT’s) are available to assist any guest in need at every Van Andel Arena event. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance or go to the Guest Service booth (behind section 104) to request First Aid.

Food and Beverage

Please visit our Concessions page for information on food and beverage services. Guests may not bring food and/or beverage items into the arena during events. Glass bottles or metal cans are strictly prohibited. Guests must dispose of the unauthorized items prior to entrance into the arena or return them to their vehicle. Guest Services will not check-in or store any food or beverage items.

Guest Service Booth

Our Guest Services Booth is located on the Main Concourse behind section 104 and is designed to provide information to guests with questions, concerns, or issues during Van Andel Arena events. In addition, the Guest Service Booth will provide assistance to Guests with disabilities see Guest Services/Disabled Services. Should you have a question, comment, or concern before or after an event, please contact our Guest Service Booth or any Staff member.

Hotels

See the Grand Rapids area Hotels page.

Intoxicated Guests

Van Andel Arena reserves the right to deny entry to intoxicated guests. Any intoxicated Guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.

To report a disturbance during an event, please download our mobile app for Android or iPhone, and submit the form under the Immediate Needs tab.

Listening Devices

Van Andel Arena is equipped with an assisted listening device system. Receivers are available for most events and are provided free of charge with a valid form of identification from the Guest Services Booth located on the Main Concourse behind section 104.

Lost and Found

Van Andel Arena management assumes no responsibility for items lost at events. All lost and found items are taken to the Van Andel Arena Security Office. Guests should visit the Guest Services Booth on the main concourse during the event to inquire about lost items. After the conclusion of the event, if the lost item is not retrieved, guests may contact Van Andel Arena Security at (616) 742-6170 to inquire about the lost item.

National Anthem Singers

To inquire about singing the National Anthem at any event at Van Andel Arena, please contact the Grand Rapids Griffins directly. The team makes all arrangements for National Anthem singers for their home games at Van Andel Arena.

No Re-Entry

Van Andel Arena has a "no re-entry" policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies, must first make contact with a Guest Services supervisor or manager to make necessary arrangements.

Prohibited Items

The following is a partial list of items that are prohibited at all Van Andel Arena events.

  • Weapons
  • Outside Food and Beverage
  • Cameras: no flash/professional photography
  • Selfie sticks
  • Recording Devices
  • Bags: Backpacks, Large Bags, Suitcases
  • Tripods/ Monopods, Laser Pointers, Alcohol, Drugs, Noise Making Devices, Fireworks, Flashlights, Skateboards/ Rollerblades, Beach Balls, Cans or Bottles
  • Any item that could pose a safety hazard or restrict the enjoyment of another guest

Recording Devices

Guests may not bring audio or video recording devices into the arena. These devices include, but are not limited to, video cameras/camcorders and audio recording devices. Any equipment not conforming to these rules must be removed from the premises.

Restrooms

Restrooms are located on every level of the arena.

Seating Capacity

Seating capacities vary for every Van Andel Arena event depending on the set-up of the event.

Sign Language Interpreters

Van Andel Arena is pleased to provide sign language interpretation for guests with hearing impairments. Requests for this service must be received at least 2 weeks prior to the event based on availability of tickets and may be arranged through our Marketing department.

Signs/Flags/Banners/Posters/Pamphlets

Unless otherwise specified by the team and/or event officials/management, Van Andel Arena welcomes guests bringing small signs, flags, banners, and posters inside the building to show fan support during events. The following guidelines relate to these items:

  • Item must be related to event
  • Item may not be attached to a stick/pole
  • Item may not obstruct any sponsors/advertisers signage
  • Item may not be hung, attached, or displayed on any part of the building
  • Item may not contain or display obscene/offensive language and/or pictures, as determined by Van Andel Arena management
  • Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by Van Andel Arena management

Guests are not allowed to hand out pamphlets, advertisement brochures, etc. to other guests while inside the building, without prior approval from Van Andel Arena management.

Smoking/Non-Smoking Environment

Smoking is not permitted in the arena at any time. This includes e-cigarettes/vaping. However, a smoking area is available on the Front Plaza outside the main entrance on the North end of the building for most events.

Strollers

Strollers are not permitted in the seating sections of the arena; however, strollers may be checked into our Guest Service Booth, located behind section 104 on the main concourse. Guests are encouraged to leave strollers in their vehicles prior to arrival at the arena entrance.

Ticket Resale

The resale of tickets ("scalping") is against the law and will not be permitted in and around the property of Van Andel Arena. Violators will be reported to the Grand Rapids Police Department. In addition, guests may not sell their unused tickets to others in and around Van Andel Arena. To avoid problems with counterfeit, stolen or voided tickets, guests should purchase verified tickets through Ticketmaster only or at the Van Andel Arena Box Office.

Tickets

Please see the Tickets and Seating page for information on purchasing tickets.

Tours

Tours of the building can be arraigned on non-event days by appointment only. Van Andel Arena is home to the Grand Rapids Griffins Hockey team and hosts numerous concerts and special events year-round. Please contact our Marketing department at 616-742-6600 to arrange a tour.

Transportation

Please visit our Transportation page for more information about getting to Van Andel Arena.

Weapons Prohibited

Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be ejected from the venue and may be subject to arrest.  

Rarely, the open carry of firearms may be allowed for individuals holding a valid concealed pistol license subject to all applicable state and federal laws—please contact the SMG administrative office at 616-742-6600 with questions regarding specific events. The concealed carry of firearms is prohibited at all times.

Wheelchair Escorts

Our Guest Service Staff provides complimentary wheelchair escorts to Guests with special needs when requested. Escorts are available at any entry point. Also see the Guest Services/Disabled Services page.

Will Call

Please visit our Tickets and Seating page for specific information on Will Call procedures.