GIFT CERTIFICATES
Gift certificates to use for tickets are available for
purchase in-person at the Grand Gallery Box Office. Gift certificates are
available for any denomination. They must be redeemed in person. Please note
that they are not valid for Grand Rapids Griffins hockey games or Grand Rapids
Rise games. Gift certificates are not available for AXS shows.
Gift certificates for concessions are available in $10 increments. Concessions gift certificates may be used at Van Andel Arena concessions stands during events. Please note that some tours sell their own concessions items outside of Van Andel Arena concessions stands, and concessions gift certificates will not be valid for these items.
GROUP SALES
ACCESSIBLE SEATING
Patrons who need accessible seating can purchase their tickets online, or in-person in advance for Ticketmaster events. Accessible seating is sold on a first-come, first sold basis and is not guaranteed on the day of the event.
For questions pertaining accessible seating, please call our box office at 1-800-877-7575.
Accessible Seating Terms
Wheelchair Accessible: Seating location in which there are no stairs that allows for wheelchair or scooter usage.
Semi-Ambulatory: Seating for those with limited mobility that may require walking a few incline/decline stairs.
Companion Seat: Seating for individuals that are attending an event with someone who requires wheelchair or semi-ambulatory seats.
Sign Language Interpreter RequestsIf you require a sign language interpreter, please contact Hilarie Carpenter at hcarpenter@asmgrandrapids.com to request the interpreter and discuss seating options that will allow for the best view of the interpreter. For best availability of seating locations that can accommodate interpreter placement, please reach out before the event goes on sale to the public.
Patrons who have accessible seating needs for a Ticketmaster event may purchase tickets online at Ticketmaster.com, by phone through the Ticketmaster ADA sales number at 1-800-877-7575 or visit the box office in person during box office hours listed above. Fans that require accessible seating must request this at the time of purchase.
Patrons who have accessible seating needs for an AXS event may purchase tickets online at AXS.com.
TICKET POLICIES
Re-Entry Policy:
Once a ticket has been scanned for entry into the venue(s), exiting and then re-entering is not permitted.
Digital Tickets:
For the best way to ensure ease of access and bypass any wifi issues, please download your digital tickets into your Apple or Google wallet. *Note: no barcode will show on tickets saved to your wallet, but they will scan!
Do not screenshot or print your digital tickets; they WILL NOT SCAN.
*Ticketmaster Mobile Tickets: Download the Ticketmaster app and sign in or create a Ticketmaster account. Click the "My Events" tab at the bottom of the screen and select the event you are attending. Present the SafeTix Live Barcode on your device to be scanned, and you are in.
For more information on Ticketmaster Mobile Tickets, click HERE.
*AXS Mobile Tickets: Download the AXS app on your phone and create an account to purchase and access your mobile tickets.
For more information on AXS Mobile Tickets, click HERE.
If you have all of your tickets in your account and the other portion of your party comes at a different time, you may transfer your ticket to them. It is safe and easy.
Ticketmaster Transferring Tickets:
Both parties must have a Ticketmaster account in order for the transfer to be completed.
- Sign into your Ticketmaster account
- Click the "Transfer Tickets" button and select the tickets you want to transfer
- Enter the recipient's name and email address (be sure it is the email associated with their Ticketmaster account!)
- Click "Send"
You will receive two emails: one to confirm your tickets have been sent, and another once the tickets have been accepted by the recipient. The recipient will need to sign in to their account and accept the tickets for the transfer to be complete.
Click HERE for additional information about transferring tickets.
AXS Transferring Tickets:
More info on ticket transferring for AXS ticketed shows here.
*From AXS.com
- Sign in to your account on AXS.com.
- Click on “Your Tickets” and select the event.
- Click “Transfer”.
- Select the ticket(s) you would like to transfer.
- Select your contact or enter the recipient’s first name, last name, and email address.
- Click 'Continue'
- Review the information and click 'Transfer'
*From the AXS App
- Tap the ticket icon at the bottom of the screen
- Select the event you would like to transfer tickets from
- Tap "Transfer"
- Enter the recipients first name, last name, and email address
- Tap 'Continue'
- Review the information and tap 'Transfer'
The recipient will receive an email to download and install the AXS App, along with a link to claim their tickets.
Lost/Damaged Tickets or Issues with your digital tickets:
If proof of purchase can be obtained, then the ticket can be reissued on the night of the event only with proper ID.
Refund Policy:
Tickets purchased in-person at the box office are eligible for refunds within three days of the original purchase.
Otherwise, no refunds or exchanges will be made unless otherwise determined by the event promoter. Refund questions may be directed at the point of purchase.